Everything you need to know about returns, refunds and cancellations.
If you are not fully satisfied with your product, you have 30 days from receipt of order to request a refund. Items in any condition (opened or unopened, used or unused) are eligible for return. To complete your return we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Return Address: NULL_RETURN_ADDRESS
Once your return is received and inspected we will email you to say we have it, and to tell you whether the refund was approved. If approved, the refund is applied to your original method of payment.
It may take up to 7 days for a refund to show on your account, depending on your bank. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. If you have done all of this and still have not received your refund, contact us at [email protected].
Orders may be canceled up until the date they are shipped. The return policy applies once items have been shipped. You can cancel a subscription at any time using the cancel form.
Only regular priced items may be refunded; unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at [email protected].
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If the item was not marked as a gift, we will send the refund to the gift giver.
You are responsible for the cost of returning your item. Shipping costs are non-refundable and the cost of return shipping will be deducted from your refund.
Questions? Use contact us, cancel a subscription or request a refund. Email [email protected]. Phone support: (855) 255-8799.