Stopping an order, sending a lot back, and how the refund is settled.
An order can be called off at any point up to the day it ships. After that day the order is out of our hands and the return route below takes over instead.
A subscription can be ended whenever you like — use the cancel form and it stops future billing.
Thirty days run from the moment your order reaches you. Inside those 30 days the state of the item is irrelevant: opened or unopened, used or unused, it is eligible to come back. What we do need is a receipt or some other proof of purchase.
Send it to us, not to whoever manufactured it — parcels sent to the manufacturer cannot be processed.
Return address: email [email protected] and support will confirm the current one for you.
You do. Carriage is not refundable, and if you have paid to return a lot the cost of that return postage is deducted from the refund we issue.
We inspect what arrives and then email you twice over: once to confirm it is here, and once to tell you whether the refund has been approved. Approved refunds go back to the method of payment you originally used.
Give it up to 7 days — that is how long some banks take to surface a credit. Still nothing? Work down this list:
Replacements are for defects and damage only. To swap an item for another of the same item, email [email protected].
Where the order was flagged as a gift at purchase and shipped straight to you, the value of the return comes back as gift credit. Where it was not flagged as a gift, the refund goes to whoever bought it.
Sale items. Only regular priced items may be refunded.
Questions? Use contact us, cancel a subscription or request a refund. Email [email protected].